If the Consumers / End Users cancel the order at least 48 hrs prior the date of the delivery, he shall be eligible for a Full Refund. No refund will be made in case the Consumers / End Users want to cancel the order of delivery while it is less than 48 hrs away i.e. the Consumer / End User has to cancel any order keeping in hand at least 48 hrs and for less than 48 hrs from the date and time of delivery, no refund will be made after delivery.
In case the product is found damaged, the OCFGP shall redeliver the product or refund the half amount. The customer is requested to check the product properly at the time of delivery.

In case there is an issue with the quality of the product, upon receiving a complaint by the customer, properly investigate after 75% amount will be refund.