Cancellation and Refund Policy

At Online Cake Flower Gift Portal (OCFGP), customer satisfaction is our main goal. We prepare fresh cakes and deliver beautiful gift arrangements daily. Please review our cancellation and refund policy below to understand your options regarding orders, damage, and quality issues.

1. Order Cancellation and Refund Terms

We prepare all fresh cakes and flowers right after order confirmation. Because our items are perishable, cancellation options depend on your delivery schedule:

• 48 Hours or More Notice: Cancel at least 48 hours before delivery to receive a 100% full refund.
• Less Than 48 Hours Notice: We do not offer refunds for cancellations made within 48 hours of delivery.

2. Damaged Products and Return Refund Process

Our team handles every gift package with great care. Please inspect your item thoroughly upon arrival.

If you receive a damaged product, OCFGP will redeliver a fresh item. Alternatively, we will issue a 50% refund for the damaged goods.

3. Product Quality Complaints and Refund Eligibility

We want you to receive top-quality products every time you order. If you experience quality issues, please contact our support team right away.

• Our quality assurance team investigates every customer complaint carefully.
• If we verify a quality issue, we issue a 75% refund of the product price.
• We do not offer direct item exchanges. Instead, we resolve valid issues through our refund process.

4. How to Request a Cancellation and Refund

To request an order cancellation or report damage, please contact our support desk. Be sure to share your order number and photos of any damaged items.